PRIVACY POLICY

Epstein Property Care Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our landscaping services in Toronto, Ontario, Canada. By using our services, you consent to the practices described in this policy.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you use our website or request our services:

• Name
• Email address
• Phone number
• Property address (for service delivery and estimates)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through cookies and analytics tools, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website or source
• General location (city/region based on IP address)

2. How We Collect Your Information

We collect information through the following methods:

• Contact Forms: When you submit a quote request or contact us through our website forms
• Phone Calls: When you call our business number for inquiries or service requests
• Email Communication: When you email us directly
• Website Analytics: Automatically through cookies and tracking technologies when you browse our website

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide landscaping quotes, estimates, and services
• Scheduling: To arrange and confirm service appointments
• Communication: To respond to inquiries, provide customer support, and send service-related updates
• Website Improvement: To analyze website traffic and user behavior to enhance our online experience
• Business Operations: To maintain records, process transactions, and manage our business activities
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Your information is kept confidential and is used solely for the purposes outlined in this Privacy Policy.

We may disclose your personal information only in the following limited circumstances:

• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers or the public
• Consent: When you have provided explicit consent to share your information

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand website traffic and user behavior patterns
• Performance Cookies: Allow us to improve website speed and functionality

5.2 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Limited access to personal information to authorized personnel only
• Regular security assessments and updates
• Secure storage of physical and electronic records

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you in accordance with applicable laws if a data breach occurs.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it. Typically, we retain customer information for up to seven (7) years after the last service interaction, unless a longer retention period is required by law.

8. Your Privacy Rights

Under PIPEDA and applicable Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Withdrawal of Consent: Withdraw your consent to our use of your information at any time
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within 30 days or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Epstein Property Care Inc.

Phone: (647) 868-4890

Email: info@epsteinpropertycare.ca

Location: Toronto, Ontario, Canada

We are committed to resolving any privacy concerns you may have in a timely and professional manner.